Privacy Policy

Last updated: 14 August 2026.

The Association for the Promotion of Wine and Gastronomy Tourism in Croatia “DEKANTER” (hereinafter: the “Association”, “we” or “WineOS”) respects the privacy of users of the wineos.biz website and is committed to protecting personal data in accordance with the applicable laws of the Republic of Croatia and the European Union, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

This Privacy Policy explains what personal data we may collect, the purposes for which we use it, how long we retain it and what rights you have regarding your personal data.

1. Data Controller

The data controller is:

ASSOCIATION FOR THE PROMOTION OF WINE AND GASTRONOMY TOURISM IN CROATIA “DEKANTER”
Josipa Jurja Strossmayera 21
31000 Osijek, Croatia

OIB: 60202199612
Registration number: 14003880

Contact email: info@wineos.biz

Contact telephone numbers:

Vinko Ručević: +385 98 174 7108
Boris Ocić: +385 91 518 0276
Denis Despot: +385 99 385 7270

2. Personal Data We May Collect

When using the wineos.biz website, we may process personal data voluntarily provided by the user, such as:

first and last name
email address
telephone number
name of the company, association or organisation
content of the message or enquiry
data provided when registering or making reservations for events, workshops and other activities, where applicable
other data voluntarily provided by the user.

When using the website, certain technical data may be processed automatically, such as:

IP address
device and web browser type
operating system
date and time of access
pages visited
data related to cookies and similar technologies.

3. Purpose and Legal Basis for Processing

We process personal data only where there is an appropriate purpose and legal basis for doing so.

Data may be processed for the purposes of:

responding to enquiries and communicating with users
organising and conducting the WineOS fair, workshops and related events
processing applications and reservations
providing information about WineOS events and activities
ensuring the technical operation and security of the website
analysing website usage, where the user has provided the required consent
complying with the Association’s legal obligations
protecting the legitimate interests of the Association, including website security and prevention of misuse.

Depending on the circumstances, the legal basis for processing may be the user’s consent, performance of a contract or taking steps at the user’s request prior to entering into a contract, compliance with a legal obligation or the legitimate interests of the data controller.

Where processing is based on consent, the user may withdraw their consent at any time.

4. Contact by Email or Telephone

If you contact us by email, telephone or another available communication channel, we will use the information you provide solely for the purpose of responding to your enquiry, communicating with you and handling the request for which you contacted us.

The data will not be used for other purposes unless there is an appropriate legal basis for doing so.

5. Applications, Reservations and External Services

Certain WineOS activities, such as reservations, workshop registrations or other events, may be provided through external service providers.

If a user accesses an external website or system via a link on wineos.biz, the processing of personal data on that website may be governed by the privacy policies of the relevant service provider.

We recommend that users read the privacy policy of the relevant external service provider before providing any personal data.

6. Cookies

The wineos.biz website may use cookies and similar technologies to ensure the proper functioning of the website, remember user preferences and, with the user’s appropriate consent, provide analytics and other additional functionalities.

Detailed information is available on the separate Cookie Policy page.

Users may change their cookie preferences at any time through the available consent management system, where such an option is available on the website.

7. Sharing Personal Data

We do not sell, rent or disclose personal data to third parties for marketing purposes.

Data may be made available to trusted data processors that provide technical, hosting, IT, communication or other services necessary for the operation of the website and the implementation of WineOS activities.

Such service providers may process personal data only in accordance with our instructions, contractual obligations and applicable personal data protection regulations.

Data may also be disclosed to competent public authorities where there is a legal obligation to do so.

8. Transfer of Data Outside the European Economic Area

Certain internet and technology service providers may process data outside the European Economic Area.

In the event of such data transfers, appropriate safeguards provided for under the GDPR and other applicable regulations shall apply.

9. Data Retention Period

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or for the period prescribed by law.

Data related to enquiries and communications is retained for as long as necessary to process the request and any subsequent communication.

Where processing is based on consent, data may be processed until consent is withdrawn, unless there is another legal basis for its continued retention.

10. Personal Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Although we take reasonable security measures, no method of transmitting or storing data over the internet can be considered completely secure.

11. User Rights

In accordance with the GDPR, depending on the circumstances, users have the right to:

request access to their personal data
request the correction of inaccurate or incomplete data
request the deletion of personal data
request restriction of processing
object to processing
request data portability where the legal requirements are met
withdraw previously given consent at any time
lodge a complaint with the competent supervisory authority.

To exercise your rights, you may contact us at info@wineos.biz.

If you believe that your personal data is being processed contrary to applicable regulations, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

12. Links to Other Websites

Wineos.biz may contain links to third-party websites.

The Association is not responsible for the content, security or manner in which personal data is processed on external websites. We recommend that you read their privacy policies before using such websites.

13. Changes to the Privacy Policy

The Association reserves the right to amend this Privacy Policy in order to comply with changes in legislation, technology, website functionality or the manner in which personal data is processed.

The current version of the Privacy Policy will always be available on wineos.biz.

14. Contact

For any questions regarding this Privacy Policy or the processing of personal data, you may contact us:

ASSOCIATION FOR THE PROMOTION OF WINE AND GASTRONOMY TOURISM IN CROATIA “DEKANTER”
Josipa Jurja Strossmayera 21
31000 Osijek, Croatia
OIB: 60202199612

Email: info@wineos.biz.

Vinko Ručević: +385 98 174 7108
Boris Ocić: +385 91 518 0276
Denis Despot: +385 99 385 7270